Contact Us
We're here when you need us
Let us know how we can assist you.
We are here to help.
Call Us
(800) 649-0193
Hours
Monday, Tuesday, Thursday, Friday
8:30 a.m. - 5:00 p.m.
Wednesday
9:00 a.m. - 5:00 p.m.
Saturday
9:00 a.m. - 1:00 p.m.
Loans – Closed Saturdays
Visit Us
Visit a branch or locate an ATM near you >
Make an appointment >
Email Us
Feel free to email us directly at email@1stunitedcu.org. To send us a secure message, log in to your account and select Messages from the main menu.
Travel Notification
To help avoid interrupted service on your card(s) while traveling, please let us know about your upcoming trip. Simply call us at (800) 649-0193 or send us a secure message in online or mobile banking to let us know your travel dates.
Send Us Mail
- 1st United Credit Union
Corporate Headquarters
5901 Gibraltar Drive
Pleasanton, CA 94588
Please use this address for general correspondence, rushed payments, and overnight mail. Non-urgent payments may be sent to the Payment Processing Center.
- Visa Credit Card Disputes
Charge Back Services
P.O. Box 11597
Pleasanton, CA 94588
- 1st United Credit Union
Proof of Insurance
P.O. Box 460050
San Antonio, TX 78246
For proof of insurance coverage only - Payment Processing Center
1st United Credit Union
Do not send rushed payments or overnight mail to this address. If you need to send a rushed payment, please mail it to our Corporate Headquarters address.
Payment Processing Center
P.O. Box 10457
Pleasanton, CA 94588-0457
Visiting us?
Our Service Commitment
1st United strives to provide excellent service to our members. If you have a concern with the service you have received, please contact the branch, department, or Credit Union management responsible for the service at issue by calling our Member Contact Center or emailing us at email@1stunitedcu.org.
The Supervisory Committee is comprised of volunteers whose role is to ensure that the Credit Union meets financial reporting requirements, has established practices to safeguard members’ assets, and has implemented a process to address complaints in a timely manner.
If you have an unresolved issue after working with our management team, you may address your concern to 1st United’s Supervisory Committee by sending a letter to the following address:
Supervisory Committee
1st United Credit Union
5901 Gibraltar Drive
Pleasanton, CA 94588
1st United Credit Union
5901 Gibraltar Drive
Pleasanton, CA 94588
Branch Hours
Monday–Friday
9 a.m. - 5 p.m.
Saturday hours at Alameda, San Leandro, Castro Valley, Fremont, Livermore, and Rockridge
9 a.m. - 1 p.m.
Monday, Tuesday,
Thursday, Friday
8:30 a.m. - 5 p.m.
Wednesday
9 a.m. - 5 p.m.
Saturday
9 a.m. - 1 p.m.
Thursday, Friday
8:30 a.m. - 5 p.m.
Wednesday
9 a.m. - 5 p.m.
Saturday
9 a.m. - 1 p.m.
Lending Department
Monday, Tuesday,
Thursday, Friday
8:30 a.m. - 5 p.m.
Wednesday
9 a.m. - 5 p.m.
Thursday, Friday
8:30 a.m. - 5 p.m.
Wednesday
9 a.m. - 5 p.m.
You’re More Than a Member
We’ve been celebrating our members and communities in the Bay Area since 1932.